Privacy Policy

Introduction

Welcome to http://expert-auto-body-repair.autobodyshop-talk.com (hereinafter referred to as “Expert Auto Body Repair,” “we,” or “our”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring their privacy is respected at all times. This Privacy Policy outlines how we handle the personal information of visitors and users engaging with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our primary website: http://expert-auto-body-repair.autobodyshop-talk.com
Any associated mobile applications or software we develop
Services and products offered through our platform
Interactions between users and our team, whether online or offline

Please note that this policy does not extend to third-party services or platforms that you may access through links on our site. These entities have their own privacy practices, and we encourage you to review their policies before engaging with them.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

As an Authorized User: If you sign up to use our applications or services, we will collect and process your personal data to facilitate your account and provide personalized experiences.
Website Visitors: When you visit our websites linked to this policy, we may gather information about your browsing behavior to improve our online offerings.
Communication with Us: We respect your right to reach out to us for inquiries, feedback, or support. Any communication methods, including emails, calls, and text messages, are governed by this policy.

Personal Data Collection

We collect a range of personal data to enhance your experience, improve our services, and comply with legal requirements:

Account Information: This includes usernames, passwords, email addresses, and any registration details you provide.
Payment Information: We securely process payment details for purchases made through our platform, including cardholder information, billing addresses, and transaction records.
Financial Information: We may collect data related to your financial status or creditworthiness if required for specific services or promotions.
Purchase Information: Details about products or services you’ve purchased from us, such as order numbers, quantities, and delivery addresses.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device tokens, and advertising IDs, to deliver personalized content and ads.
Location Data: We may access your location information to provide location-based services or tailor content to your region.
Feedback and Reviews: Any comments, reviews, or ratings you choose to share with us.
Social Media Information: If you interact with us through social media platforms, we may collect data from those accounts, including public posts and profile information.
Product Information: Details about products you’ve viewed or added to your cart, as well as purchase history.

We obtain this data through direct user input, automated tracking technologies (like cookies), and third-party service providers.

Cookies

Cookies are small text files stored on your browser that play a crucial role in enhancing your experience with our platform:

Strictly Necessary Cookies: These ensure basic functionalities like login sessions, language preferences, and shopping cart management.
Preference Cookies: Used to remember user settings and customization choices for future visits.
Analytics Cookies: These track website usage to provide insights into performance, allowing us to enhance our platform’s functionality and usability.

Users have control over non-essential cookies through our Cookie Manager, where you can manage or delete specific types of cookies based on your preferences.

Retention and Deletion

We retain personal data for varying periods, depending on the purpose and legal requirements:

Account Data: We store account information as long as your account remains active to ensure continuous service.
Payment Information: Payment details are securely stored for the duration needed to complete transactions and comply with financial regulations.
Purchase History: We retain purchase records for billing, order fulfillment, and future reference, usually for a period of 7 years.
Analytics Data: Aggregate analytics data is anonymized and retained for up to 12 months for performance tracking.
Legal Compliance: Certain data may be retained to meet legal obligations, resolve disputes, or enforce our terms and conditions.

Once the purpose for data collection is fulfilled, we delete or anonymize personal data from our systems.

Security Measures

We have implemented robust security measures to safeguard your personal data:

Encryption: We use encryption protocols to secure data during transmission and at rest, ensuring sensitive information remains confidential.
Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict privacy and security standards to process data on our behalf.
Access Controls: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If you believe we have collected such data in error, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights (depending on your jurisdiction)

In many regions, individuals have specific rights regarding their personal data:

Access: You may request access to the personal data we hold about you and information about how it is being used.
Rectification: The right to have inaccurate or incomplete data corrected.
Erasure (Right to be Forgotten): In certain circumstances, you can ask for your data to be erased from our systems.
Restriction: You may request restrictions on the processing of your personal data under specific conditions.
Data Portability: The ability to receive a copy of your personal data in a structured format, portable and reusable.
Objection: Object to the processing of your data for specific purposes.
Non-Discrimination: Ensure that exercising your rights does not adversely affect your interactions with us.
Appearances/Complaints: File appeals or complaints with our privacy team or relevant regulatory authorities.

For a comprehensive list of your rights and how to exercise them, please refer to the applicable laws in your jurisdiction.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be notified via our website, and revised policy versions will be posted here. We encourage users to review this page periodically for updates.

Contact Information

If you have any questions, concerns, or requests regarding privacy, data protection, or this Privacy Policy, please contact us:

Email: [email protected]
Postal Address: [Our Physical Address]

We appreciate your trust in us, and we are committed to protecting your privacy throughout your interaction with Expert Auto Body Repair.